Complaints Publication Report 2020

Firm name: Starr International (Europe) Limited
Group: (if applicable): N/A
Other firms included in this report (if any): N/A
Period covered in this report: 1st July 2019 – 31st December 2019
Brands/trading names covered: SquareTrade Limited


  Number of complaints opened by volume of business            
Product/service grouping Provision (at reporting end date Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main causes of complaints opened
Insurance and pure protection 17.08 (per 1000 policies in force) 5102 5056 61% 39% 81% General admin/customer service