Complaints Publication Report 2021


Firm name: Starr International (Europe) Limited
Group: (if applicable): N/A
Other firms included in this report (if any): N/A
Period covered in this report: 1st January 2021 – 30th June 2021
Brands/trading names covered: SquareTrade Limited

 

  Number of complaints opened by volume of business            
Product/service grouping Provision (at reporting end date Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main causes of complaints opened
Insurance and pure protection 13.14 (per 1000 policies in force)
2184
1913 77% 23% 77.6% General admin/customer service