Complaints Publication Report
1 July 2018 – 31 December 2018
Firm name: Starr International (Europe) Limited
Group: (if applicable): N/A
Other firms included in this report (if any): N/A
Period covered in this report: 1st July 2018 – 31st December 2018
Brands/trading names covered: SquareTrade Limited

 

  Number of complaints opened by volume of business            
Product/service grouping Provision (at reporting end date Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main causes of complaints opened
Insurance and pure protection 12.56 (per 1000 policies in force) 2786 2786 87% 13% 70% General admin/customer service
1 January 2019 – 30 June 2019
Firm name: Starr International (Europe) Limited
Group: (if applicable): N/A
Other firms included in this report (if any): N/A
Period covered in this report: 1st January 2019 – 30th June 2019
Brands/trading names covered: SquareTrade Limited

 

  Number of complaints opened by volume of business            
Product/service grouping Provision (at reporting end date Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main causes of complaints opened
Insurance and pure protection 14.68 (per 1000 policies in force) 4633 4633 42% 57% 87% General admin/customer service
1 July 2019 – 31 December 2019
Firm name: Starr International (Europe) Limited
Group: (if applicable): N/A
Other firms included in this report (if any): N/A
Period covered in this report: 1st July 2019 – 31st December 2019
Brands/trading names covered: SquareTrade Limited

 

  Number of complaints opened by volume of business            
Product/service grouping Provision (at reporting end date Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main causes of complaints opened
Insurance and pure protection 17.08 (per 1000 policies in force) 5102 5056 61% 39% 81% General admin/customer service
1 January 2020 – 30 June 2020
Firm name: Starr International (Europe) Limited
Group: (if applicable): N/A
Other firms included in this report (if any): N/A
Period covered in this report: 1st January 2020 – 30th June 2020
Brands/trading names covered: SquareTrade Limited

 

  Number of complaints opened by volume of business            
Product/service grouping Provision (at reporting end date Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main causes of complaints opened
Insurance and pure protection 22.68 (per 1000 policies in force) 3869 3793 72% 28% 61% General admin/customer service
1 July 2020 – 31 December 2020
Firm name: Starr International (Europe) Limited
Group: (if applicable): N/A
Other firms included in this report (if any): N/A
Period covered in this report: 1st July 2020 – 31th December 2020
Brands/trading names covered: SquareTrade Limited

 

  Number of complaints opened by volume of business            
Product/service grouping Provision (at reporting end date Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main causes of complaints opened
Insurance and pure protection 23.57 (per 1000 policies in force) 4451 4415 70% 30% 68% General admin/customer service
1 January 2021 – 30 June 2021

Firm name: Starr International (Europe) Limited
Group: (if applicable): N/A
Other firms included in this report (if any): N/A
Period covered in this report: 1st January 2021 – 30th June 2021
Brands/trading names covered: SquareTrade Limited

 

  Number of complaints opened by volume of business            
Product/service grouping Provision (at reporting end date Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main causes of complaints opened
Insurance and pure protection 13.14 (per 1000 policies in force)
2184
1913 77% 23% 77.6% General admin/customer service
1 July 2021 – 31 December 2021

Firm name: Starr International (Europe) Limited
Group: (if applicable): N/A
Other firms included in this report (if any): N/A
Period covered in this report: 1 July 2021 – 31 December 2021
Brands/trading names covered: N/A

 

Product/service grouping Provision (at reporting end date Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main causes of complaints opened
Insurance and pure protection  5.19 (per 1000 policies in force)
1271
1204 64% 35% 76.7% General admin/customer service
1 January 2022 – 30 June 2022

Firm name: Starr International (Europe) Limited
Group: (if applicable): N/A
Other firms included in this report (if any): N/A
Period covered in this report: 1st January 2022 – 30th June 2022
Brands/trading names covered: N/A

 

Product/service grouping Provision (at reporting end date Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main causes of complaints opened
Insurance and pure protection 1.66 per 1000 policies in force)
470
443 25% 75% 60% Information, Sums/Charges or Product Performance
1 July 2022 – 31 December 2022

Firm name: Starr International (Europe) Limited
Group: (if applicable): N/A
Other firms included in this report (if any): N/A
Period covered in this report: 1st July 2022 – 31st December 2022
Brands/trading names covered: N/A

 

Product/service grouping Provision (at reporting end date Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main causes of complaints opened
Insurance and pure protection  4.16 (per 1000 policies in force)
1174
904 4.31% 69.14% 22.23% Information, Sums / Charges or Product Performance
1 January 2023 – 30 June 2023

Firm name: Starr International (Europe) Limited
Group: (if applicable): N/A
Other firms included in this report (if any): N/A
Period covered in this report: 1st January 2023 – 30th June 2023
Brands/trading names covered: N/A

 

Product/service grouping Provision (at reporting end date Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main causes of complaints opened
Insurance and pure protection  4.47 (per 1000 policies in force)
1456
1628 2.82% 93.24% 23.15% Information, Sums / Charges or Product Performance