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Malta

Starr Europe Insurance Limited (Starr Malta) was established in March 2018  to enable Starr to continue its strategic growth across the European Economic Area (EEA). It underwrites insurance and reinsurance emanating from the EEA.

Financial Strength & Security
Starr Malta currently has an ‘A’ (Excellent) Group financial strength rating from A.M. Best. 

European Branches
Starr Malta provides insurance and reinsurance solutions to clients throughout the EEA through its’ branch network. No matter the industry, you can depend on our experience to help you thrive and expand your business.

Our portfolio consists of commercial Property, Aviation and Casualty insurance, including Travel and Accident coverage, specialty coverages and Client Services. Further details can be found under ‘Insurance’ from the menu above.

Starr Malta is authorized to carry on business under the provisions of freedom to provide services in all member states of the EEA and under the provisions of freedom of establishment in:
  • Czech Republic
  • Germany
  • The Netherlands
  • Slovakia
  • Spain

More information regarding SEIL’s authorisation status may be obtained through the Financial Services Register accessible through the website of the MFSA: https://www.mfsa.mt/financial-services-register/.

Distribution Methods
  • Direct
  • Wholesale
  • Delegated Authorities including Managing General Agents and Coverholders

Target Audience
Starr Malta`s target audience are clients and risks located in the European Economic Area.

Senior Leadership Team
Starr Malta`s Managing Director (MD) is Juan Carro Arbelo and he is supported by the branch managers to run the day to day operations. 

Standard of Service
Acting in our customers’ best interests is at the heart of what we do. At Starr Malta we have implemented systems and controls to ensure we effectively manage our Conduct Risk exposure and deliver fair outcomes for customers at every stage of the customer journey, from product development through to claims.

Claims
Effective claims management is critical to our risk management. Starr Malta`s claims professionals work to process claims as quickly as possible and are set within Service Standards, to restore business operations as soon as possible. Our goal through our Claims solutions is to achieve optimum results for our clients by helping them control losses, reduce downtime, and restore operations and property as quickly and efficiently as possible.
Read our Service Standards

Group Solvency and Financial Condition Report
31 December 2023
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Annual Report and Financial Statements
31 December 2023
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Group Solvency and Financial Condition Report
31 December 2022
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Annual Report and Financial Statements
31 December 2022
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Group Solvency and Financial Condition Report
31 December 2021
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Annual Report and Financial Statements
31 December 2021
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Group Solvency and Financial Condition Report
31 December 2020
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Annual Report and Financial Statements
31 December 2020
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Group Solvency and Financial Condition Report
31 December 2019
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Annual Report and Financial Statements
31 December 2019
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Annual Report and Financial Statements
31 December 2018
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Privacy Policy
Read Policy

Complaints Procedure

We aim to provide the best possible products and service. However, we are aware that despite our commitment, things may not always go as planned. Should you want to complain, we will treat your complaint seriously and aim to deal with it in a quick and efficient manner and to your satisfaction.

You may complain to us in the following ways:

  • By sending a letter to:
    The Complaints Manager, Starr Europe Insurance Limited,
    Dragonara Business Centre, 5th Floor,
    Dragonara Road, St Julians, STJ 3141, Malta
  • By email to: 
    compliance.malta@starrcompanies.com
  • By telephone:
    +356 22605086

We will acknowledge your complaint as quickly as possible and aim to respond to your complaint within not later than 15 working days. If we are not able to resolve your complaint at this time, we will give you a likely timescale of when your complaint will be concluded.

If you are unhappy with the outcome of your complaint or the way we have handled it, you may contact the competent authority in your country for the investigation of complaints relating to insurance or alternatively you may refer the matter to the Malta Office of the Arbiter for Financial Services:

The Office of the Arbiter for Financial Services
N/S in Regional Road
Msida MSD 1920
Malta
http://www.financialarbiter.org.mt.
Telephone: +356 21249245
http://www.financialarbiter.org.mt.

This procedure will not prejudice your right to take legal proceedings or to refer the matter to alternative dispute resolution mechanisms.

Authorisation

Starr Europe Insurance Limited (SEIL) is registered in Malta with company registration number C 85380. Registered address: Dragonara Business Centre, 5th Floor, Dragonara Road, St Julians, STJ 3141, Malta.

SEIL is authorised in terms of the Insurance Business Act (Chapter 403 of the Laws of Malta) and regulated by the Malta Financial Services Authority (MFSA). SEIL is also authorized to carry on business under the provisions of freedom to provide services in all member states of the European Economic Area and under the provisions of freedom of establishment in Czech Republic, Germany, Hungary, The Netherlands, Slovakia, Spain and the United Kingdom. More information regarding SEIL’s authorisation status may be obtained through the Financial Services Register accessible through the website of the MFSA: https://www.mfsa.mt/financial-services-register/.